Shipping Policy

Last updated: November 7, 2026

Free shipping on every order

Shipping is free on every GlowMories order, with no minimum spend. Every parcel is shipped with tracking.

Production and delivery times

Every projector is personalized with your own photo and text, so we make each order specially for you before it ships. We hand orders to the carrier as quickly as possible.

Delivery usually takes 7–14 business days from the moment you place your order. During the Black Friday and Christmas season, delivery can take longer because of high order volumes and busy carriers. If you want your gift in time for the holidays, we recommend ordering early.

Delivery times are estimates, not guarantees. Delays caused by carriers, customs, weather or other events outside our control can happen.

Skip the Line (optional)

Add Skip the Line on the product page and your order moves to the front of our production queue: it is made and dispatched before standard orders. Skip the Line speeds up our processing; it does not change the carrier's transit time.

If we don't process your order with priority, we refund the Skip the Line fee.

Shipping Protection (optional)

You can add Shipping Protection on the product page in every country. If your parcel is lost in transit, arrives damaged, or is stolen — even after the carrier has marked it as delivered (for example, taken from your doorstep) — we will immediately send you a new personalized projector free of charge or give you a full refund, your choice, without waiting for the carrier's investigation.

To make a claim, email us within 30 days of the estimated delivery date with your order number (and photos if the parcel arrived damaged).

Customers in the EU: by law, we are responsible for your parcel until it is delivered to you — this applies to every order, with or without Shipping Protection. Shipping Protection adds extra cover on top of your legal rights: protection against theft after delivery and an immediate replacement without waiting for the carrier's investigation.

Without Shipping Protection, parcels sent outside the EU travel at the buyer's risk once handed to the carrier; we will still help you open an investigation with the carrier.

Order tracking

As soon as your order ships, you will receive an email with your tracking number and link. If you have a customer account, you can also see your order status there.

Shipping address

Please check your shipping address carefully at checkout. If you notice a mistake, email us as soon as possible — we can change the address only before the parcel is handed to the carrier. We are not responsible for parcels sent to an incorrect address entered at checkout.

Customs and import charges

Orders delivered within the EU have no extra customs fees. For destinations outside the EU, local customs may charge import duties or taxes; these are the recipient's responsibility unless stated otherwise at checkout.

Damaged, lost or wrong items

If your order arrives damaged, goes missing in transit, or is not what you ordered, email us at glowmories.support@gmail.com with your order number and photos. You can find all the details in our Refund policy.

Questions

Email us at glowmories.support@gmail.com or use the contact form on our website. We're happy to help.